How do you delete a speed dial entry in the HandsFreeLink system on?

Speed dial entries in the HandsFreeLink® (HFL) system provide you with a faster way to make voice calls in the car. You’re limited to just 15, though. Deleting entries that you don’t use lets you add numbers that you do call more frequently. Here’s how to remove those that you don’t want:

• Get the flexibility to move an ongoing call between a desk phone, mobile phone, and softphone. Unlike Call Transfer, calls moved with Call Flip are meant to be picked up by the person initiating the transaction. To use the feature during a phone call, press the asterisk key (.) followed by the number assigned to the device the call is to be transferred to.
• Teams traverses the list of normalization rules from the top down and uses the first rule that matches the dialed number. If you set up a dial plan so that a dialed number can match more than one normalization rule, make sure the more restrictive rules are sorted above the less restrictive ones.
• Once you create your queries you will need to associate the dial list with an agent queue and create a dial list schedule. Once an agent logs into that agent queue it should start dialing. I've found that it can take a few minutes after the first person logs into the queue before it starts dialing.
• CODE display system-parameters features Page 2 of 19 Enhanced Abbreviated Dial Length (3 or 4): 3 - add abbreviated-dialing enhanced list 1 0 Page 1 of 1 ABBREVIATED DIALING LIST Enhanced List Size (multiple of 5): 10 Privileged? N DIAL CODE 000: 2327 001: 2199 - add abbreviated-dialing enhanced list 2 0 Page 1 of 1 ABBREVIATED DIALING LIST Enhanced List Size (multiple of 5): 10.

1. Push the phone button.

2. Choose phone setup.

3. Choose speed dial.

4. Choose the entry you want to remove.

5. Choose delete speed dial.

6. Confirm that you do want to delete the entry (press yes).

7. The entry should be deleted.

8. Repeat steps 4 through 6 for any other numbers you want to remove from the speed dial settings.

Importing a Dial List Import DialList is a section of the Database Management link. Here is a screenshot below showing this section. When you import a DialList, there are 2 steps that you mus.

Tip

Removing a number from speed dial does not remove it from the phonebook.

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Create outbound dialing campaigns in ShoreTel with the Enterprise Contact Center.

9 Steps total

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Step 1: Before we start check the following items

You database is up to date
You have imported the numbers you wish to call
Your dial list has a schedule
Your dial list is in an active state
The dial list has not completed
There is someone logged into the outbound queue available to make outbound calls

Step 2: Import the data

Right click on the table and select “import data from csv”

Step 3: The import tool dialog opens

Then the import tool will pop up and you want to make sure the following fields are selected. The nfldcustomers table is selected as well as the column (numbers only, counter will auto increment to ensure this is deselected). The point the import tool to the properly formatted .CSV file. The current structure of this .CSV file is all the numbers in a 10 digit format in a single column. Then the import tool will pop up and you want to make sure the following fields are selected. The nfldcustomers table is selected as well as the column (numbers only, counter will auto increment to ensure this is deselected). The point the import tool to the properly formatted .CSV file. The current structure of this .CSV file is all the numbers in a 10 digit format in a single column.

Step 4: Confirm the dial list is active

Then the import tool will pop up and you want to make sure the following fields are selected. The nfldcustomers table is selected as well as the column (numbers only, counter will auto increment to ensure this is deselected). The point the import tool to the properly formatted .CSV file. The current structure of this .CSV file is all the numbers in a 10 digit format in a single column.

Step 5: Check the dial list status

Navigate to Dial List and ensure you have the group selected you scroll down to the bottom of the first tab and you will see the dial list status and control.

Step 6: Status and terminate

This is where you can control the dial list by terminating the dial list if you don’t want it to run any more.

Dial List App Download

Step 7: Checklist to activate the list

To activate the list you have to ensure the following:

You have at least one agent logged into that queue
Your dial list has not been completed
Your dial list schedules are in place.

Step 8: If you update the dial list

If you update the dial list on the MySql db you can click the import now button and this will activate the list with new information. You can go back to the General tab and see if the dial list now shows active.

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Step 9: Keep in mind

The ECC will query 50 records at a time and when those records are finished the system will query the next 50 records and this will continue until all the records have been dialed.

If the dial list is Active then the agents should be receiving calls. If the dial list is not active you need to verify that the schedules are active and that you have imported or refreshed the database.

You can import your outbound dial campaign list easily in ShoreTel ECC following these steps.

References

• Check out the original here

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